Returns when Purchasing Art
Thank you for purchasing art from Art by Kagsy
I truly appreciate your business and strive to provide you with the highest quality handmade and printed items.
If you are not completely satisfied with your purchase, I’m here to help.
Due to the unique, made-to-order nature of my products, I can only accept returns under the following conditions:
1. Damaged or Defective Items:
If your item arrives damaged or defective, please contact me within 7 days of receiving your order. You must include your order number, a description of the issue, and photos of the damaged or defective item. I will endeavor to resolve the issue quickly and provide you with a replacement or a refund. Depending on the issue, I may request a return, but on most occassions, a replacement or refund will be issued.
2. Incorrect Items:
Since some of my items are printed via a third party you must notify me within 3 days of delivery if you receive an incorrect item. Please provide your order number and details of the incorrect item or order. I will arrange for the correct item to be sent to you at no additional cost.
Non-Returnable Items
I do not accept returns or exchanges for the following:
Items Printed on Demand
Custom or personalised orders.
Original Paintings / Sculpures
Please note: custom (Print to Order) items or personalised goods are exempt from the EU 14-day cooling off period as from the ‘Standard EU withdrawal rights under Article 16(c) of the Consumer Rights Directive’, so please consider your purchase carefully before placing an order as a refund cannot be made if you change your mind.
Due to the complexities of EU law and the UK relationships, I cannot ship orginial art and sculptures to the EU or Northern Island. Sorry!
If any item eligable for return, it will be clearly stated on the listing.
Refunds
You will be notified of your refund via email (so please supply it). Once approved, your refund will be processed and applied to your original method of payment within the number of working days set by your bank.
Exchanges
Because I only print I can only replace items if they are defective or damaged.
Shipping
Please send your returning product (by request only) to:
Karen Laing
51 Beacon Green, Skelmersdale, Lancashire
WN8 6DU
United Kingdom
Please note: you are responsible for return shipping costs when returning your item, unless the item is defective or incorrect. Shipping costs are non-refundable.
Contact Art by Kagsy If you have any questions about our Return and Refund Policy, please contact me at:
Email:hello@artbykagsy.co.uk
Address: 51 Beacon Green, Skelmersdale, Lancashire WN86DU
Phone: +44 7715 842 601
Please know that I will do whatever I can to resolve any issue you are having. So do reach out if you are unhappy with anything.
Thank you for your understanding and supporting my small art business!
Sending arty vibes :)