Returns when Purchasing Spiritual Artwork
Thank you for purchasing art from Art by Kagsy
I truly appreciate your business and strive to provide you with the highest quality handmade and printed items.
If you are not completely satisfied with your purchase, I’m here to help.
Due to the unique, made-to-order nature of my products, I can only accept returns under the following conditions:
1. Damaged or Defective Items:
If your item arrives damaged or defective, please contact me within 7 days of receiving your order. You must include your order number, a description of the issue, and photos of the damaged or defective item. I will endeavor to resolve the issue quickly and provide you with a replacement or a refund.
2. Incorrect Items:
Since some of my items are printed via a third party you must notify me within 3 days of delivery if you receive an incorrect item. Provide your order number and details of the incorrect item or order
I will arrange for the correct item to be sent to you at no additional cost.
Non-Returnable Items
We do not accept returns or exchanges for the following
Items Printed on Demand
Custom or personalised orders.
Original Paintings
Sale items
Items that have been used, worn, or altered after delivery.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within the number of working days set by your bank.
Exchanges I can only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact me with your order number, item reference and details of the issue.
Shipping
Please send your returning product to:
Karen Laing
51 Beacon Green, Skelmersdale, Lancashire
WN8 6DU
United Kingdom
Please note: you are responsible for return shipping costs when returning your item, unless the item is defective or incorrect. Shipping costs are non-refundable.
Contact Art by Kagsy If you have any questions about our Return and Refund Policy, please contact me at:
Email: artbykagsy@outlook.com
Address: 51 Beacon Green, Skelmersdale, Lancashire WN86DU
Phone: +44 7715 842 601
Please know that I will do whatever I can to resolve any issue you are having. So do reach out if you are unhappy with anything.
Thank you for your understanding and supporting my small art business!
Sending arty vibes :)